Emergency and Safety Kit

Are you prepared for an outage?

Posted: October 18, 2023

Storm season is upon us. To assist us in restoring your power as quickly as possible, we ask that customers please report outages through SmartHub by clicking the orange Report an Outage/Inquiry button in SmartHub.

Reporting an outage through SmartHub is easy and will instantly report your outage in our system, whether it’s a widespread storm event or just your power.

Follow the directions below to submit an outage.

1. Select "Report an Outage/Inquiry" from the top menu. 2. Click the "Power Outage" button. 3. In the Outage Information box, select "All Power Out" as the Outage Description and submit the form.


Bad weather in the fall and winter brings a greater chance of power outages – normally caused by high winds and falling trees and limbs.

Even though bad weather in the fall and winter months is the primary cause of power outages, your power can go out anytime of the year and for any number of reasons. Typically a power outage will last 2-4 hours, but in severe weather conditions can last all day or more. If you’re prepared for an outage it is much easier to endure.

Plan ahead and make sure you have the following items on hand:

  • A 2-3 day supply of canned/packaged food and fresh water (bottled)
  • Blankets
  • Flashlight and radio, with fresh batteries.
  • Make sure you know where they are to make it easy to find them in the dark!

Additional Quick Tips

  • Make sure to have a “corded” telephone available and a phone jack to plug it into.
  • Cordless phones do not work when the power is off.
  • Know how to operate your garage door manually.
  • Electric garage doors will not work when the power is off.
  • Teach your kids to never touch a downed line and to tell an adult if they see one.

For more times, visit our Outages and Safety page

Outage Alert Hotline 844.965.1319